Customer Success Team Lead Remote Job $100K-$110K | Xplor Technologies Careers

Company: Xplor Technologies
Position: Customer Success Team Lead, SMB – Fitness & Wellbeing
Industry: SaaS / Fitness Technology
Location: Remote (Eligible U.S. work authorization required)
Employment Type: Full-Time (Contract)
Salary: $100K – $110K USD annually + quarterly bonus eligibility
HR Contact: Not Provided
Email: talent@xplortechnologies.com

Role Overview:

• Manage and grow SMB client portfolio across the fitness & wellbeing segment
• Lead and mentor Customer Success Managers while owning key accounts
• Drive renewals, retention, product adoption, and revenue growth
• Deliver best-in-class customer experience throughout lifecycle

Client Management Responsibilities:

• Manage SMB accounts focusing on retention and growth opportunities
• Execute full renewal cycle including negotiations and upsells
• Monitor customer health and create risk mitigation plans
• Provide strategic product recommendations aligned to client goals
• Partner with Support, Product, Finance, and Sales teams

Team Leadership Duties:

• Coach and develop SMB CSM team members
• Act as escalation point for complex customer issues
• Standardize processes across renewals and account management
• Monitor team performance and recommend improvements
• Lead team cadences and cross-functional collaboration

Required Experience:

• 5+ years in Customer Success, Account Management, or SaaS roles
• 1–3 years of people leadership or mentoring experience
• Proven track record in renewals and revenue growth
• Experience managing SMB customers in fast-paced environments
• BA/BS preferred

Key Skills:

• Strong CRM and Microsoft Office proficiency
• Excellent communication and negotiation ability
• Strategic thinking with strong operational discipline
• Conflict resolution and customer-first mindset
• Ability to manage multiple priorities independently

Preferred Qualifications:

• Experience in fitness or boutique fitness industry
• Familiarity with Mariana Tek and Xplor Growth
• Passion for fitness, wellness, and innovation

Benefits & Perks:

• Flexible remote working arrangements
• Gender-neutral parental leave programs
• Free mental health support access
• LinkedIn Learning and career development programs
• #GiveBackDays volunteer time off

How to Apply

Send your resume at talent@xplortechnologies.com