Company: Ally Financial
Position: Customer Solutions Representative - Collector
Industry: Collections | Financial Services
Location: Jacksonville, FL
Employment Type: Full-Time (Hybrid)
Salary: $23.00 per hour + monthly incentives (Base pay range $47.8K - $54.1K annual)
HR Contact: hrpolicy@ally.com
Role Overview:
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Proactively make outbound and handle inbound calls to assist Ally auto-loan customers with late or missed payments.
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Negotiate payment arrangements, research account discrepancies, and document interactions clearly.
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Work to protect customer relationships while mitigating potential losses (including repossession avoidance).
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Adhere to all applicable state and federal laws and maintain strict confidentiality.
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Participate in training; class starts May 4, 2026.
Key Responsibilities:
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Make outbound and handle inbound customer calls to resolve delinquent auto-loan accounts.
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Negotiate payment plans and document agreements in company systems.
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Research account issues and escalate complex cases to management.
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Meet performance metrics for call volume, delinquency resolution, and customer satisfaction.
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Recommend loss-mitigation actions to reduce repossession risk.
Skills & Eligibility:
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High school diploma or GED required.
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0+ years experience (financial services experience preferred).
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Strong verbal and written communication; professional phone etiquette.
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Proficiency with Microsoft Windows and web-based applications.
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Ability to work flexible hours (including one Saturday/month and occasional evenings).
Preferred Qualifications & Extras:
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Bilingual (Spanish/English) a plus.
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Associate or bachelor’s degree may substitute for experience.
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Sales, negotiation, and skip-tracing experience preferred.
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Strong attention to detail and ability to multi-task under metrics.
Compensation & Benefits Highlights:
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Base pay $23/hr + monthly incentive program.
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Paid time off, paid holidays, parental leave, tuition reimbursement, childcare support options.
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401(k) matching, employee stock purchase plan, comprehensive medical/dental/vision options.
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Relocation assistance or signing bonus may be available depending on role.
Schedule:
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Training starts May 4, 2026.
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Typical schedule after training: primarily Monday–Friday with specified shift rotations; one Saturday per month required.
How to Apply:
Send your resume or contact on WhatsApp at N/A or hrpolicy@ally.com
