Ticketing Support Associate Remote Role | Major League Cricket Careers

Company: Major League Cricket
Position: Associate, Ticketing & Accreditation Support
Industry: Sports & Entertainment
Location: Remote
Employment Type: Full-Time (Contract)
Salary: Not Disclosed
Email: jobs@majorleaguecricket.com

Role Overview:

• Support end-to-end ticketing operations for the 2026 MLC season

• Handle fan queries, refunds, exchanges, and ticket issues

• Work closely with Finance for invoicing and reconciliation

• Ensure accurate accreditation management for teams and partners

Daily Responsibilities:

• Respond to customer inquiries related to ticket purchases and platform issues

• Process refunds, cancellations, and ticket exchanges efficiently

• Maintain CRM records for all ticketing interactions

• Issue and track complimentary (FOC) and paid tickets

• Coordinate accreditation approvals with internal and external stakeholders

Preferred Background:

• Experience in customer support or ticketing operations

• Strong written and verbal communication skills

• Detail-oriented with strong organizational ability

• Comfortable handling multiple tasks in a fast-paced environment

• Familiarity with CRM and ticketing systems preferred

• Interest or knowledge of cricket/live sports is a plus

Why This Role Matters:

• Be part of the rapid growth of professional cricket in the United States

• Contribute directly to fan experience and matchday operations

• Work in a dynamic and globally connected sports environment

• Opportunity to collaborate with cross-functional teams

How to Apply

Send your resume at jobs@majorleaguecricket.com