Techline Operator – Field Tech Support Role – $46K-$56K + Equity | Flock Safety

Company: Flock Safety

Position: Techline Operator

Industry: Safety Technology | Public Safety | SaaS

Location: Remote - United States

Employment Type: Full Time

Salary: $46K - $56K per year + Overtime + Equity

Contact Us:
Email: recruiting@flocksafety.com

Key Responsibilities:

• Provide live regional technical support to field technicians and third-party contractors via chat
• Diagnose and resolve complex technical issues with in-depth investigations
• Review and quality-check work orders and site plans to ensure 100% accuracy
• Monitor daily projects, track discrepancies, and coordinate with supervisors for resolution
• Develop subject-matter expertise in Field Service processes and Flock products

Skills & Qualifications:

• Experience with field service operations and web-based software tools
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and urgency
• Ability to multitask in a fast-paced, queue-based environment
• Familiarity with CCTV systems, Google Workspace, or Mac products is a plus

Compensation & Benefits:

• Equity (Stock Options) included
• Flexible PTO + 11 company holidays
• 100% employer-paid Medical, Dental, Vision + HSA match
• 12 weeks paid parental leave + additional recovery leave for birthing parents
• $150/month Remote stipend + $750 Home Office stipend
• $300/year Productivity stipend
• Mental health, fertility, caregiver, and tax advisory benefits

Additional Information:

• Must align work hours with assigned U.S. region/time zone
• Weekend availability may be required
• Open to candidates across the United States, priority hubs include Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, NYC, and San Francisco

How to Apply

Send your resume directly to recruiting@flocksafety.com