Customer Success Manager Team Lead SaaS Retention Hybrid

Job Role: Manager, Customer Success

Company: Xplor
Location: Atlanta, Georgia (Hybrid)
Job Type: Full-time
Pay: $90K – $100K per year
Work Details: Hybrid (1–2 days office)
Contact: Email: talent@xplortechnologies.com

Benefits

• Paid parental leave
• Flexible work options
• Mental health support
• Learning and career growth support

Description

Leadership role focused on managing customer success team and improving customer experience. You will help customers get value from the product and ensure long-term relationships.

Team Management

• Lead and manage Customer Success Managers
• Set goals, track performance, and guide team
• Conduct meetings and performance reviews
• Handle escalations and complex issues

Customer Success Work

• Improve customer retention and renewals
• Manage customer lifecycle and engagement
• Build strategies for better customer experience
• Ensure smooth onboarding and support

Process & Strategy

• Create and improve playbooks and workflows
• Analyze customer data and improve outcomes
• Work with product, sales, and support teams
• Identify issues and suggest improvements

Requirements

• 3–5 years in customer success or similar role
• 2+ years team management experience
• Strong communication and leadership skills
• Experience with CRM tools (Salesforce, etc.)
• Good problem-solving and analytical skills

Skills

• Customer-focused mindset
• Team leadership and coaching
• Ability to handle pressure and fast work
• Strong collaboration skills

How to Apply

Apply through the official careers portal.
You can also reach out at:
Email: talent@xplortechnologies.com