Company: Flock Safety
Position: Technical Account Manager
Industry: Public Safety Technology / SaaS
Location: United States (Fully Remote – 70–80% Travel Required)
Employment Type: Full-Time
Salary: $150K Base + Equity (Stock Options)
Department: Customer Success
Email: recruiting@flocksafety.com
Role Overview:
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Serve as primary technical point of contact for Safe City agency admins, analysts, and training leads
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Accelerate product adoption and improve time-to-value for assigned accounts
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Bridge Customer Success, Product, Engineering, and Support teams
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Act as internal product expert supporting CSMs and escalations
Customer Support & Troubleshooting:
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Triage and resolve technical inquiries or escalate to Support/Engineering/Product
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Provide ongoing admin-level support to assigned accounts
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Maintain strong technical guidance and customer satisfaction
Training & Enablement:
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Deliver virtual and onsite onboarding and refresher trainings
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Execute “Train the Trainer” programs for agencies
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Communicate product updates and feature enhancements
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Develop and maintain customer-facing enablement resources
Internal SME & Cross-Functional Collaboration:
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Support CSMs with workflow and product expertise
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Align with Product and PMM on roadmap and release updates
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Document customer pain points and advocate for improvements
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Assist in testing and rollout of new features
90-Day Performance Focus:
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Train multiple agencies and update onboarding materials
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Publish troubleshooting workflows and customer resources
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Host internal train-back sessions and build training calendars
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Analyze ticket trends and lead feature rollout sessions
Required Qualifications:
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Strong technical troubleshooting and customer-facing experience
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Ability to manage complex stakeholder relationships
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Excellent communication and training delivery skills
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Comfortable with high travel requirements (70–80%)
Work Requirement:
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Must obtain and maintain CJIS certification
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Subject to FBI fingerprint-based background check
Benefits & Perks:
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Flexible PTO + 11 company holidays
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100% paid health benefits (Medical, Dental, Vision) + HSA match
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12 weeks paid parental leave (+ additional recovery time for birthing parents)
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$50K lifetime fertility/adoption benefit (via Maven)
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Mental health support via Spring Health
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Caregiver support through Cariloop
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401(k) planning & Carta equity tax advisory sessions
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$150/month WFH stipend
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$750 one-time home office stipend
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$300 annual productivity stipend
How to Apply
Apply through the official Flock Safety careers page. All legitimate communication will come from an email ending in @flocksafety.com. For accommodation requests, contact recruiting@flocksafety.com
