Dispatch and Customer Experience Coordinator, Field Service Scheduling, $19-$20/Hour

Company: Hancock Chimney and Home
Position: Frontline Dispatch & Customer Experience Coordinator
Industry: Field Service / Home Services
Location: Ellsworth
Employment Type: Full Time
Salary: $19 – $20 per hour
Work Schedule: Monday to Friday, 40 hours/week
Email: Not Provided

What You’ll Do

• Answer live incoming calls and steady the moment

• Respond same business day to texts, emails, and voicemails

• Gather intake details and enter clean, structured notes in Housecall Pro

• Keep schedules accurate and technicians prepared

• Assist technicians with documentation and real-time updates

• Keep jobs, estimates, and communication flowing without stalls

• Confirm or move appointments within policy to protect on-time arrivals

• Flag safety issues and scope changes immediately

• Send timely “running late” updates when risks arise

What Success Looks Like

• Customers feel taken care of on the first touch

• Techs arrive prepared because notes are tight and complete

• Fewer reschedules caused by missing info

• Review requests and wrap-ups go out on time

Minimum Requirements

• 1+ year in dispatch, service coordination, scheduling, or high-volume customer support

• Comfortable on phones, plus text and email communication

• Strong typing and clean note-taking

• Field service software experience preferred; Housecall Pro experience is a plus

Pay, Schedule & Growth

• $19–$20/hr based on experience

• Monthly performance bonus opportunity

• Full-time, 40 hours/week (Mon–Fri)

• PTO, sick time, vision & dental, and 401(k) after 90 days

• Up to 3 hybrid days/week after 90 days, performance-based

• Career path: Coordinator → Senior Coordinator → Operations

Benefits

• 401(k) with matching

• Dental insurance

• Vision insurance

• Paid time off

• Professional development assistance

How to Apply:

Send your resume and answers to the two prompts below to apply by phone or leave a voicemail as instructed

• Prompt 1: Tell us about the most chaotic day you’ve ever coordinated and how you stabilized it

• Prompt 2: A tech is running 45 minutes behind and the customer is upset. What do you do and say?

Application Options

• Email not provided; apply by phone or voicemail at 207-667-5759

• Optional: Leave a 60-second voicemail at 207-667-5759 so we can hear your phone presence

Contact Us

• Phone: 207-667-5759